How can I receive support during the certification exam?
At CHRMP, we understand the importance of providing prompt support to our candidates during their certification exams. We have partnered with Mercer Mettl, a trusted examination platform, to ensure a smooth and seamless exam experience. In this support article, we will guide you on how to receive assistance in case of any technical issues during the certification exam and provide you with the relevant contact information.
Receiving Support During the Certification Exam:
Technical Support Helpline:
- In the event of any technical difficulties during your certification exam, we recommend contacting the dedicated technical support helpline provided by Mercer Mettl. If you are an Indian candidate, we advise reaching out to the Indian helpline number at: 080-47189190.
- For international candidates, please use the helpline number +18002656038.
In the rare event of a power or internet disruption during your exam, rest assured that the exam platform is designed to handle such situations. If your power is disrupted, the exam timer will pause, and you can resume the exam once the power is restored.
Please note that if there is a power disruption, your exam pauses along with the test timer and you may begin when it is back. If the power does not return within 30 minutes, you will have to write to exam@chrmp.com and then wait for them to enable the exam again. It might take some time!
Email Support:
- If you encounter any technical issues during your exam, you can also seek support by emailing mettl-support@mercer.com.
- To ensure prompt assistance, please include exam@chrmp.com in the cc field of your email, allowing our CHRMP team to stay informed about your technical concern.
We prioritize providing timely support to our candidates during their CHRMP certification exams. If you encounter any technical difficulties, we encourage you to reach out to the dedicated technical support helpline or email provided above. Our partnership with Mercer Mettl ensures that you receive the necessary assistance to resolve any technical issues promptly. Rest assured that we are here to support you throughout your certification journey. Good luck with your CHRMP certification exam, and feel free to contact us if you need any further assistance.
Related Articles
What is the process for writing the CHRMP Certification Exam?
If you are confident and you wish to take the certification exam, please fill out the below form: Link: CHRMP Exam Requisition Form If you are not aware, please review the following technical requirements for the exam. While filling out the form, ...What is the turnaround time for getting the certificate after passing the exam?
Congratulations on passing your CHRMP certification exam! Your HR expertise and dedication have brought you closer to becoming a Certified Human Resource Management Professional (CHRMP). As you eagerly await your official certification and digital ...What happens if I am unable to clear the exam successfully in the first attempt?
We understand that exam performance can be influenced by various factors, and it is not uncommon for individuals to face challenges during their first attempt. If you are unable to clear the certification exam in your initial try, here is what you ...Within how many months of my enrollment in the program do I need to write my certification exam?
To ensure the best possible learning outcomes and to maintain the effectiveness of the certification journey, the CHRMP examination is expected to be completed within the deadline assigned to your cohort. For every cohort, a designated examination ...What are the type of questions in the certification exam?
In the CHRMP certification exam, you will encounter multiple-choice questions with one correct answer. The exam format is objective, and it does not require you to provide detailed subjective responses. Instead, you will be presented with a set of ...